Drop It Off Delivery

Simple, Swift Delivery

DRIVER

Need Help ?

Let us help…

Driver Help

If you wish to change your vehicle/Motorbike /bicycle details. Please use the support chat on your driver profile send the vehicle/motorbike /bicycle details along with your full names and email address, and a support team will attend to your request.

Where can I see my trip earnings?

You can track your earnings by week or day in the Driver app:

1. Open the app.
2. Select the “Earnings.” tab .
3. Navigate between daily and weekly to see your earnings.
 

How do I receive my earnings?

Your earnings is paid through direct deposit into your bank account provided during the signup process.
 

How are earnings calculated.


Your total payment is calculated by adding all:
– delivery fares that you accumulated for the week
– other Miscellaneous payments [ex: Cash corrections]

And subtracting any:
– Drop it Off fees [For all CASH and Non-CASH deliveries]
– device subscriptions
– vehicle leasing fees (When Applicable)
– other Miscellaneous

To review your weekly earning, it is available for 4 weeks on the driver app, earning tab weekly earning.
 

What is Drop it Off Fees

Drivers using the driver app are charged the a fee as a percentage of each delivery fare. If surge pricing applies to a trip, the fee percentage is also deducted from the surge amount.

This fee helps cover costs including technology, development features, marketing, and payment processing for driver.

If you noticed that you have been double charged, you can report this issues via the app using the support chat.

Provide your

  • Delivery ID
  • Date
  • Charge reference that was sent on the sms you received from the bank

And a support staff will be in touch to help.

If you want to change your profile details simply contact the support team from the support chat and provide the details to the changes you want to change and the changes will take effect between 24 – 48 hours.

The collection and delivery QR code help to make sure that a delivery is collected and delivered to the right parties involved. This helps to avoid items being delivered to the wrong recipient.

 

The Collection Code scanned does not work.

If after scanning the collection code and you still cannot proceed to the delivery, please check that you have scanned the right QR code for the right delivery as each delivery has a unique QR code. 

Alternatively ask the sender to make sure they have provided the right QR code for the delivery.

 

The Delivery Code scanned does not work.

If after scanning the delivery code and you still cannot proceed, please check that you have scanned the right QR code for the right delivery and you are scanning the delivery code and not the collection as each collection and delivery has a unique QR code. 

Alternatively ask the recipient to make sure they have provided the right delivery QR code for the delivery.

If your account was suspended, then there must have been a repeated violation of the usage policy of the app, contact the support team and provide.

  • Names
  • Email
  • Phone number

and a support team will be in touch with you on how to unblock your account.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Scroll to top