USER

If you have any issues with your delivery, you can report any issues via the app using the support chat. We will require your delivery ID and date, send us a message on the support with the issues and a support staff will be in touch to help

There are two payment options available in the app, “Cash” and “Card” payment option. You have the freedom to choose your preferred method on any delivery ordered.

Add Card Payment

Login to the app, go to the menu select payment and click add card enter your credit/debit card details and click on “Add”.

Select your preferred payment method on any delivery you wish to order.

If you noticed that you have been double charged, you can report this issues via the app using the support chat.

Provide your

• Delivery ID
• Date
• Charge reference that was sent on the sms you received from the bank

And a support staff will be in touch to help.

Alternatively, send an email to support@dropitoffglobal.com with all relevant details

The collection and delivery QR code help to make sure that a delivery is collected and delivered to the right parties involved. This helps to avoid items being delivered to the wrong recipient.

The Collection Code scanned does not work.

If after scanning the collection code by the driver and it doesn’t work, please check if you have multiple deliveries open and make sure you have provided the right collection QR code to the right driver.  

The Delivery Code scanned does not work.

If after scanning the delivery code by the driver and it doesn’t work, ask your sender to make sure they have sent you the right delivery QR code and each code is unique for each delivery.

If you want to change your profile details simply contact the support team from the support chat and provide the details to the changes you want to change and the changes will take effect between 24 – 48 hours.

If your delivery was delivered to the wrong recipient, make sure you have sent the delivery QR code to the right recipient then send us a message immediately stating the details of the delivery.

• Delivery ID
• Date
• Recipient details

And allow 24 – 48 hours for us to help locate the package

If your account was suspended, then there must have been a repeated violation of the usage policy of the app, contact the support team and provide.

• Names
• Email
• Phone number

If you are having trouble signing into your account, you can contact our support on email at za-user-support@dio-direct.com.

Provide your 

• Full Names
• Email Address
• Phone number

And a support team will be in touch with you.

For the latest privacy policy visit https://dropitoffglobal.com/privacy-policy-user/ , and for our terms and conditions visit https://dropitoffglobal.com/general-terms-and-conditions-for-senders-users/